Shipping policy

Shipping Policy

Last Updated: January 18, 2026

Thank you for shopping with She Is Novel. This Shipping Policy explains how and when physical orders placed on sheisnovel.com are processed and shipped. By placing an order, you agree to the terms outlined below.

This policy is written to align with Shopify requirements and applies only to physical products. Digital products are delivered electronically and are not subject to shipping.

1. Order Processing Time

All physical orders are processed within 2–5 business days, unless otherwise stated on the product listing.

Please note:

  • Business days do not include weekends or holidays

  • Made-to-order or print-on-demand items may require additional processing time, which will be disclosed on the product page

Orders are not considered shipped until they have been handed off to the carrier and a tracking number has been issued (if applicable).

2. Shipping Methods & Carriers

Shipping methods and carriers are selected at checkout and may include USPS, UPS, FedEx, or other regional carriers.

Shipping costs are calculated and displayed at checkout based on:

  • Order weight and size

  • Shipping destination

  • Selected shipping method

3. Shipping Destinations

We currently ship to:

  • The United States

4. Estimated Delivery Times

Estimated delivery times are provided at checkout and are estimates only, not guarantees.

Delivery times may be affected by:

  • Carrier delays

  • Weather conditions

  • Peak seasons or holidays

She Is Novel is not responsible for shipping delays outside of our control.

5. Tracking Information

If tracking is available for your order, a tracking number will be sent via email once your order ships.

Please allow up to 24 hours for tracking information to update after shipment.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned to us due to an incorrect or incomplete address:

  • The customer may be responsible for reshipping fees

  • Refunds (if applicable) will exclude original shipping costs

We are not responsible for orders delivered to incorrectly provided addresses.

7. Lost, Stolen, or Delayed Packages

Once an order has been shipped and handed to the carrier:

  • She Is Novel is not responsible for lost or stolen packages marked as delivered

  • Responsibility for the package transfers to the customer, except where otherwise required by law

If your package is delayed or lost in transit, we encourage you to contact the carrier directly using your tracking number.

We may, at our discretion, assist with filing a carrier claim but cannot guarantee replacements or refunds.

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos of the item and packaging

Approved claims may result in a replacement, store credit, or refund, at our discretion.

10. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will be effective upon posting to the Website.

11. Contact Information

If you have questions about this Shipping Policy, please contact us at:

Email:  sheisnovel@gmail.com

By placing an order with She Is Novel, you acknowledge that you have read, understood, and agreed to this Shipping Policy.