FAQs

GENERAL INFORMATION

Who is She.is.novel? She.is.novel is a small business owned by Shelah Valentine.

Where is the company based? The company is based in Queens, New York.

How can I contact customer service? All inquires can be sent to sheisnovel@gmail.com.

Do you ship internationally? Currently we ship only within the U.S.

What are the shipping options? Shipping options are offered based on the items. There are "tracking" and "non-trackable" options.

PRODUCT INFORMATION

Where are the products made? All the products are handmade by Shelah.

 How can I tell which Kindle I have? 

 1. Go to Settings ----> Device Settings (Device Options)----> Device Info

Similar options are available for Kobo Libra and Onyx Boox.

2. How do I know which size e-reader sleeve to purchase? The e-reader sleeves come in two sizes currently. The small will fit the Basic 4* and Gen 10 kindle models. The medium will fit the Gen 11 model.

*The Basic 4 model is also called "Gen 11", but has 6" screen size, while the Gen 11 model (Paperwhite 5) has a 6" screen size. Please be sure to select accordingly.

 What is your return policy? We will accept returns up to 30 days of purchase. Should you not be satisfied with your order, please reach out to sheisnovel@gmail.com.